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ORX Customer Support Form

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  • How to get started
    To get started with ORX simply follow below steps Step 1: Finalize BCM Framework Step 2: Load inventory – Process and Resource Discovery Step 3: Create BIAs (Business Impact Analysis) Step 4: Create BCPs (Business Continuity Plans) Step 5: Test BCPs (Business Continuity Plans)
  • What is the ORX tool?
    ORX is a comprehensive solution designed to help organizations anticipate, prepare for, respond to, and recover from operational disruptions, ensuring business continuity and resilience.
  • Who can benefit from using ORX?
    Organizations across various industries aiming to strengthen their operational resilience and ensure uninterrupted service delivery can benefit from ORX.
  • How does ORX integrate with existing systems?
    ORX is designed for seamless integration with your organization’s Microsoft Teams environment, ensuring a collaborative and efficient approach to business continuity planning without disrupting existing workflows.
  • What are the key features of ORX?
    ORX offers Business Continuity Framework development, Process and Resource Discovery, Business Impact Analysis (BIA), Dependency Mappings, and Business Continuity Plan (BCP) development.
  • What is the typical implementation process for ORX?
    The implementation process involves an initial assessment of your organization's needs, followed by onboarding, training, and ongoing support to ensure optimal utilization.
  • What kind of support is available post-implementation?
    We offer continuous support through a helpdesk where customers can log tickets and receive the assistance they need. Additionally, users will receive periodic system updates and ORX Academy training to ensure they can effectively utilize ORX.
  • What security measures are in place to protect data within ORX?
    ORX is installed in your (the client's) Microsoft Teams environment, leveraging native Microsoft industry security standard features. This ensures that all data resides in your own environment, following your own security policies. Additionally, ORX benefits from Microsoft’s secure environment, ensuring data encryption, access controls, and compliance with industry security standards.
  • How does ORX assist with regulatory compliance?
    ORX helps organizations align with Business Continuity and Operational Resilience regulatory requirements by providing structured methodologies for conducting BIAs, documenting recovery strategies, and tracking dependencies.
  • Can ORX be customized to fit specific organizational needs?
    Yes, ORX is highly customizable, allowing organizations to tailor data collection fields, workflows, and reporting structures to align with their specific business continuity requirements. Reach out to us to discuss your customization needs. mailto: contactus@resiliencenow.xyz
  • Is ORX scalable for growing businesses?
    Absolutely, ORX is designed to scale with your organization, accommodating new processes, teams, and evolving resilience needs.
  • What is the pricing structure for ORX?
    Our pricing is flexible and based on the specific needs and size of your organization. Please contact our sales team for a tailored quote.
  • Is there a trial version available for ORX?
    Yes, we offer a trial version of ORX so potential clients can experience its capabilities firsthand before making a commitment. Reach out to us to set up your trial experience. mailto: contactus@resiliencenow.xyz
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